CRUCIAL COMMUNICATION III

1. I genuinely care for the other person’s interest.

Disagree 1 2 3 4 5 Agree

2. I approach others with an open mind and show respect for their point of view.

Never 1 2 3 4 5 Always

3. I recognize my weaknesses to others, making seem myself approachable.

Disagree 1 2 3 4 5 Agree

4. I see beyond distraction during critical conversations and focus on what I want to accomplish.

Never 1 2 3 4 5 Always

5. I am aware of the benefits of starting with an apology, recognizing my errors when necessary.

Disagree 1 2 3 4 5 Agree

6. I suspend judgment and think outside the box, looking for new ideas from others’ opinions.

Never 1 2 3 4 5 Always

7. I avoid acting on assumptions. I look to verify them before making a decision.

Disagree 1 2 3 4 5 Agree

8. I master controlling my emotions during a critical conversation by remembering the purpose of it.

Disagree 1 2 3 4 5 Agree

9. I am able to define the type of emotion that I want to communicate.

Disagree 1 2 3 4 5 Agree

10. I am able to maintain focus on what I want to communicate, managing emotions and train of thoughts.

Never 1 2 3 4 5 Always

11. I recognize my mistakes and weaknesses, avoiding being seen as justifying all my actions.

Disagree 1 2 3 4 5 Agree

12. I pause to remind the other person of the commonalities every time that I found the conversation getting out its purpose.

Never 1 2 3 4 5 Always

13. I highlight the points of agreement with the other person and clearly state my views at the beginning of the conversation.

Never 1 2 3 4 5 Always

14. I encourage others to express their opinions, facts, and feelings.

Never 1 2 3 4 5 Always

15. I start with facts and not with assumptions.

Disagree 1 2 3 4 5 Agree

16. I express my views as a story rather than as hard facts, keeping the other person open to communicate.

Disagree 1 2 3 4 5 Agree

17. I am open to considering the possibility that others’ opinions can reshape my views.

Disagree 1 2 3 4 5 Agree

18. I am open to hearing all ideas, no matter how controversial or crazy they may seem.

Disagree 1 2 3 4 5 Agree

19. I engage in arguments and dialogs to find the truth or best solution, no to win them.

Disagree 1 2 3 4 5 Agree

20. I am willing to soften my approach, but not my beliefs.

Never 1 2 3 4 5 Always

21 I am sincere when asking others to express their feelings and opinions.

Never 1 2 3 4 5 Always

22. I urge others to express themselves by sympathizing, listening, clearly communicating my needs, and leading by example.

Disagree 1 2 3 4 5 Agree

23. I am a patient listener and look for others to cash up with their emotions before continuing with a difficult conversations.

Disagree 1 2 3 4 5 Agree

24. I show respect by sincerely listening to what the other person has to say.

Never 1 2 3 4 5 Always

25. I utilize a soft tone of voice when handling a critical conversation.

Never 1 2 3 4 5 Always

26. I use paraphrasing and questioning to ensure understanding of what others want to say.

Never 1 2 3 4 5 Always

27. I encourage others to talk by expressing my understanding of their situation.

Disagree 1 2 3 4 5 Agree

28. I invite others to talk, however, I do not necessarily agree with their views.

Never 1 2 3 4 5 Always

29. I start conversations with areas of agreement and continue looking for them during the entire conversation.

Never 1 2 3 4 5 Always

CRUCIAL COMMUNICATION III

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